Tuesday, February 26, 2013

Complaining works (sometimes) - Phonepay Plus

A few months ago my son was charged for receiving a number of premium rate text messages after installing a mobile phone app that claimed to locate petrol stations. I tracked down the company involved and persevered in pursuing a refund of the £13.50. I also made a complaint to the regulator Phonepay Plus and received an email today telling me the company involved had been fined £40,000 after 200 complaints were received. They are also to issue refunds to anyone who requests one.

This shows that complaining can help other people as well as yourself.